contact us

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325 5th Ave N
Seattle, WA 98109


Refund Policy

  • Your 1-Day pass isvalid for the specific date you purchased it for. Your Two-Day Pass is valid for two consecutive or non-consecutive days. All other tours are 1-Day passes only unless otherwise noted.
  • No refunds are given for unused tickets, however with 24 hours notice, you may change the reservation to another day (pending availability) by contacting our Emerald City Trolley Call Center between 9am-5pmPST at 855-313-3456.
  • No refunds are given for lost tickets. No refunds are given for traffic or waterfront construction delays as these are out of our control. We thank you for your cooperation.